DELIVERY & RETURNS
We aim to process, pick and despatch all orders within 1-2 working days. you will normally receive your goods within 2 - 4 working days, obviously we cannot guarantee this.
Orders are sent via:
- Royal Mail first class post service.
- Parcel Force 48hr.
- Delivery times are calculated in working days Monday to Friday. If you order after 2 pm the next working day will be considered the first working day for delivery.
All delivery times are approximate based on mainland UK addresses and items being in stock. Please allow an extra few days in busy periods e.g. Back to School, to process your order. We do our best to get your order to you as soon as possible and as a result your order may arrive earlier.
Royal Mail deliveries
If sent by Royal Mail your postman will attempt one delivery and if you are not at home, will leave you a card so that you can collect the package from your local Royal Mail sorting office.
Our delivery company will attempt delivery of your order twice. The first time they will leave you a yellow card and, if you are not at home and you respond the same day, you can arrange a redelivery at a convenient time. If you do not respond the same day, they usually reattempt delivery the next day. After a second failed delivery attempt your order will be returned to us, whereupon we will contact you.
Postage & Packaging cost
For totals under £29.95 there is a delivery cost of £4.50. £30.00 + is £6.95 You will see the delivery charges before you give your card details.
If you would like your order to be delivered to an address abroad please select International Delivery at the checkout. There will be an additional charge for international delivery which is dependent on destination and size of parcel. Customer Services will contact you to advise and arrange payment.
If you are not entirely satisfied with your purchase you can return any* item to us unworn in its original packaged condition complete with labels within 30 days of receipt. Exchanges or refunds outside this period will be at the discretion of Schoolwear Of Hendon. Returns are at your cost and at your responsibility until they reach us. We strongly advise that a receipt is obtained for your return and that you check that the value is protected in the event of being lost in transit.
*Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.
- a) Goods made or supplied correctly to a special order, including items personalised with pupil's initials or name and includes name tapes.
- b) Socks and tights removed from packaging
School uniform items are supplied subject to availability of stocks at the date of your order. If you are ordering more than one item, your items may be sent to you in instalments if certain items are out of stock.
Order sent incorrectly/faulty goods
For items sent incorrectly against your order or if an item is faulty please call our customer services on 020 8202 2203 to request a FREEPOST service for your return. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
Items returned as faulty within 3 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be replaced or refunded at the purchase price. Items over 3 months old will be dealt with at the discretion of Schoolwear Of Hendon.
Overseas exchanges and returns
We do not offer a free returns service for orders which are shipped out of the UK and the cost of returning an item/s to us is payable by the customer. If you would like a replacement item and have it delivered to your home address abroad, please place a new order via our web site. International delivery charges will be applicable.
This Returns Policy does not affect your Statutory Rights.