Dear Customers,

We hope this message finds you and your loved ones in good health.

Our store is now open!

To keep our staff and customers safe, we will be implementing the following guide-lines:

• Our online store is up and running for your orders
• We will be open to those who arrange to collect their orders which have been processed by our “click and collect” service, either through our website or by phone. **We ask that our customers please wait outside the store and a member of staff will bring your items to you.
• We will now be operating an appointmentservice.
• Each appointment will be for 30 minutes.
• Extended shopping hours on Wednesdays, but again, this is“by appointment”.
• There will be a restriction on the number of customers allowed in the shop at any one time to comply with social distancing.
• Only one adult can attend accompanying a maximum of 2 children per ap-pointment.
• Appointments must be booked in advance by calling our shop on 020 8202 2203.
• We have placed markers throughout the store to keep in line with Social Dis-tancing.
• There will also be hand sanitising stations and PPE equipment to keep you and our staff safe.
• During this time we will only be able to accept card payments.
• We have extended our exchange/refund policy from 30 days to 90 days, however, this will be under the following terms;
• All returned/exchanged items are in their original condition and with original tags attached.**Unfortunately, we will be unable to accept, blouses/shirts, socks or tightsif the original packaging has been opened.

We ask that our customers help us by ordering online where possible. We will be offering a free delivery service on all online orders over £50 throughout June & July.

We would like to take this opportunity to thank all our customers for your continued patience and support during this difficult time - we will all get through this together!

Thank you once again, keep well and stay safe!